Privacy Policy
Last Updated: July 9, 2025
Sigma Metal Cards (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or make a purchase from our website or submit a card for engraving or chip conversion.
Information We Collect
We may collect the following categories of information:
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Identifiers: Name, email address, phone number, shipping and billing address.
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Payment Information: Collected and processed securely via Stripe. We do not store or retain your card data.
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Device Information: IP address, browser type, operating system, and usage data.
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Order Information: Custom engraving requests, order history, product preferences.
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Sensitive Information: If you choose to send a card for chip transfer, we may temporarily handle sensitive card materials (not stored or copied).
How We Use Your Information
We use your information to:
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Fulfill and manage orders
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Personalize and improve our services
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Communicate with you about your order
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Provide support and respond to inquiries
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Prevent fraud and comply with legal obligations
We do not sell, rent, or share your personal or financial information with any third parties for marketing or commercial purposes.
Card Safety, Liability & Fraud Disclaimer
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We are not responsible for any unauthorized activity, fraudulent charges, or financial loss related to any card that is:
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In transit to us
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In our possession
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Being returned to the client
- Anytime after Delivery
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Customers are required to lock or freeze any card sent to us for chip transfer or customization prior to shipment. This ensures that no charges can be made while the card is in our care.
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Customers are responsible for using secure, trackable shipping methods. We assume no liability for damage, loss, or misuse during shipping.
How We Share Information
We share data only with trusted service providers who help us operate:
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Payment processors (e.g., Stripe)
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Shipping carriers (e.g., USPS, FedEx)
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Customer support and analytics providers
We do not sell or trade personal information. We do not retain, reuse, copy, or store card data under any circumstances.
Your Rights – California Residents (CCPA / CPRA)
If you are a California resident, you have the right to:
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Know what personal information we collect, use, and share
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Request access to your data
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Request deletion of your data
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Correct inaccurate data
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Limit the use of sensitive information
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Opt out of any future sale or sharing (we do not sell/share now)
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Not be discriminated against for exercising your rights
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Contact at:
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Email: sigmametalcards@gmail.com
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Online form: Contact Us Page
Federal & Nationwide Legal Compliance
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FTC Act: We comply with the Federal Trade Commission’s standards and do not engage in deceptive practices.
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Children’s Online Privacy Protection Act (COPPA): We do not knowingly collect data from children under 13.
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Gramm-Leach-Bliley Act (GLBA): When applicable, we protect financial data shared with us during services.
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Red Flags Rule: We monitor for fraud and identity theft and have measures in place to protect consumer data.
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PCI Compliance: Payments are processed securely through PCI-DSS-compliant platforms.
Cookies and Tracking
We use cookies and similar technologies for website performance, analytics, and user experience. You can adjust your browser settings to refuse cookies, but some features may not work properly.
We do not honor Do Not Track (DNT) signals at this time.
8. Data Retention
We retain data only as long as necessary to:
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Fulfill your order
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Comply with legal requirements
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Resolve disputes
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Maintain business records (typically no longer than 7 years)
We do not retain any card or chip data.
Data Security
We use technical and administrative safeguards to protect your personal information, including encryption, access controls, and secure payment processing. We never store sensitive payment or chip data.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates are effective upon posting with a revised “Last Updated” date. Continued use of our services constitutes your agreement to the updated policy.
Contact Us
If you have questions or wish to exercise your rights, please contact:
Email: sigmametalcards@gmail.com
Website: www.sigmametalcards.com
