Refund and Returns Policy
Last Updated: July 9, 2025
Thank you for shopping with Sigma Metal Cards. We take great pride in the quality of our custom metal products and services. Please read this Return & Refund Policy carefully before placing an order.
1. All Sales Are Final on Customized Products
Due to the personalized nature of our products, all sales of custom-engraved metal cards, metal business cards, and wallets are final. We do not accept returns or exchanges for:
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Custom-engraved or etched items
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Cards that have undergone chip/data transfer services
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Custom designs or color requests
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Products with buyer-submitted artwork or text
Please review all spelling, layout, and artwork carefully before submitting your order.
2. Exceptions – Damaged or Defective Items
If your order arrives damaged or defective, we will offer a replacement or refund under the following conditions:
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You must contact us within 7 days of delivery
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Provide photo evidence of the damage or defect
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The product must be unused and unmodified
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Packaging must be intact (if applicable)
Send damage claims to: sigmametalcards@gmail.com
3. Chip Transfer Disclaimer
If you send a bank card or chip for physical transfer to a metal card:
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You agree to lock/freeze the card with your bank prior to shipment
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We are not responsible for any loss, unauthorized charges, or damage
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This is a non-refundable service due to its irreversible and custom nature
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You assume all risk and responsibility for data transfer requests
4. Order Cancellations
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Orders may only be canceled within 12 hours of placement if production has not started.
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To request cancellation, email sigmametalcards@gmail.com immediately.
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Once engraving or customization begins, the order cannot be canceled or refunded.
5. Return Shipping (If Approved)
If we approve a return (e.g., due to damage):
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You are responsible for return shipping unless otherwise stated
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We recommend using a trackable shipping service
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Refunds (if applicable) will be issued to the original payment method within 5–10 business days of receiving and inspecting the item
6. Non-Returnable Items
The following items cannot be returned or refunded:
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Custom-engraved or laser-cut products
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Gift cards or digital downloads
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Items lost or damaged during return shipping due to inadequate packaging
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Any item received more than 7 days after delivery
7. Contact Us
For questions about returns or refunds, please contact:
Email: sigmametalcards@gmail.com
Website: Contact Us Page
